Survey to Work: How Does the Process Work

Our Surveyor’s Secretary schedules the appointments and she always tries to arrange the next available appointment in your area. If you regularly book work with us we will always try to make sure that the Surveyor you have seen in the past comes out to you as we know you will have built up a great working relationship with them.

Surveyor’s Visit

Our Surveyor will visit you at the pre-arranged appointment time and he will inspect the areas of your property that you have raised concerns about. We carry out surveys for timber, damp, condensation, structural repairs and waterproofing so we will inspect the relevant areas. If the Surveyor is looking at damp or condensation, he may use a Protimeter to measure moisture levels and he will make notes about his findings which will be the basis for his report.  If you require us to inspect floor timbers, this will only be possible if the floors are accessible i.e. not covered with fitted floor coverings, laminate flooring etc.

Report Creation

Once our Surveyors have completed their appointments for the day, they create plans of the properties they have visited and write reports. These reports are then formatted into their final version by our Word Processing Specialist in the office. Any additional information is added, such as product information or information on Guarantee Protection Insurance (GPI) and she emails the completed documentation over to the client at the email address they have given us.  We aim to send out reports within 2 working days of visiting the property.

Follow up

7 days after your report has been sent out, we will email you to make sure that you have received the report and check whether you require any further information. Some customers may reply to say they would like more information and others may ask to book work in.

Contracts Office

If you decide to book the work we have outlined in our report, then you will speak to the Contracts Office. The Contracts Office manage the schedule for all the work, so they can advise you of availability and give you advice regarding preparation prior to work and how long work will take. Once a work date is agreed they will forward confirmation paperwork and send you copies of this along with a Treatment Order Form to fill in. The deposit and Treatment Order Form are part of the contract with the company and the Property Care Association (PCA) provides warranty on deposits for domestic work between £250 and £50,000 under the PCA Promise. Worksheets for our operatives are also created by the Contracts Office.

Work

There are different teams of operatives, technicians and plasterers that carry out different types of work, but teams aim to arrive with you between 8.00am – 8.30am subject to unforeseen circumstances and will always treat you and your property with respect and care. We will also clear up after our work is finished.  Depending on the type of work to be carried out, our Surveyor may make a pre-works site inspection to make sure everything is ready for our Operatives.  This helps avoid unnecessary delays.  On most jobs, our Surveyor will also visit site whilst the work is being carried out to ensure everything is going to plan.

Aftercare

After our work has been completed you will receive an invoice for the outstanding balance from our Accounts team. They will also send out a Customer Feedback form as we value feedback from our clients. On final payment you will be sent any guarantees for work we have carried out. In the unlikely event that you are not happy with any aspect of the work our Operations Director will make addressing any concerns a priority.